Finding Your Way
Emergency And Inpatient
When an individual who is already receiving other mental health services
requires emergency mental health services, the individual’s service
provider should be contacted for assistance. If this provider is
unavailable to assist the individual in crisis, then other community
emergency services (as listed below) are available for care. When an
individual is not currently receiving mental health services, entry to
psychiatric services can be done on an emergency basis. The agencies
listed below provide screening and/or emergency services. Screening is
the initial face-to-face process of determining the appropriateness of a
person for a particular service. Emergency services include the clinical
treatment provided in an emergency unit or by emergency unit staff to
stabilize a person who is at risk due to a psychiatric crisis.
Alternative Crisis Centers (Adults)
ROCHESTER PSYCHIATRIC CENTER
ALTERNATE LIVING RESIDENCE - 241-1642
An outpatient, temporary residence program for mental health
consumers who are in a situational crisis. The individual must
currently be receiving mental health treatment. The program
provides a supportive setting where staff works with both the
consumer and community providers to resolve a crisis situation. The
maximum length of stay is 21 days.
SELF-HELP DROP-IN CENTER - 454-3530
Located at 539 South Avenue (on the #5 bus route), the Center is
open seven days a week from 5 – 9:00 p.m. Support is provided on a
walk-in, no appointment needed basis. No referral is required. No
fees are charged to guests for service. Persons who themselves are
successfully resolving mental health issues staff and volunteer with
the program. They provide walk-in guests with person-to-person
support, problem-solving assistance, and resource information. For
our volunteers, the Self-Help Drop-In Center functions as a prevocational
service where they receive additional personal support
while gaining positive work habits helpful towards obtaining paid
employment.
Warm Line Service -
Those unable to attend in person can call the Center at 454-3530
during office hours (daily from 5 – 9:30 p.m.).
A support team is available to talk with individuals.
Emergency and Crisis
In addition to the services listed below, all outpatient clinic programs
also have staff available to provide response to crisis walk-ins and/or
appointments during their normal business hours. See clinic listing on
page 11 for site details.
HILLSIDE FAMILY CRISIS SUPPORT SERVICES -
256-7500
Short-term home-based assessment/support and family advocacy for
youth ages 5-21 with serious emotional disturbances or significant
mental health challenges who are experiencing a mental health crisis.
LIFELINE - 211
Telephone crisis response service. Available 24/7.
ROCHESTER COMMUNITY MOBILE CRISIS TEAM
(RCMCT)
Strong Behavioral Health
Conducted through 2-1-1 of the Finger Lakes Region - 211
LIFELINE 275-5151
TDD 275-2700
800-310-1160
A community based mental health mobile crisis service available to
youth and adults in Monroe County.
ROCHESTER GENERAL
HEALTH SYSTEM - 922-2500
Emergency services are provided between 9am to 5pm.
ROCHESTER GENERAL
HOSPITAL EMERGENCEY DEPARTMENT - 922-2300
STRONG BEHAVIORAL HEALTH
Comprehensive Psychiatric Emergency Program 275-4501
Open 24 hours daily with full-time coverage by a psychiatrist.
Clinic Coordinating Center 275-3812
Provides intervention services to individuals, couples and families
suffering an acute mental health or psychosocial crisis. Urgent care
appointments are also available.
UNITY HEALTH SYSTEM
Home-Based Crisis Intervention Service 368-3901
This service helps children, adolescents, and families manage crisis
situations.
Psychiatric Emergency Center 368-3950
Located at the Unity St. Mary’s Campus (89 Genesee Street), the
Psychiatric Emergency Center provides 24/7 psychiatric services.
INPATIENT
If a person’s symptoms are severe, an inpatient setting may be
appropriate. This includes a 24-hour program of medical, psychiatric,
social and nursing services for persons with a mental health disability.
Upon discharge from an inpatient unit, an individual plan will be
developed for the individual, which will include referrals for all
appropriate post-hospitalization services. These may include medical,
mental health, vocational, housing and psychosocial services.