EMERGENCY AND INPATIENT

When an individual who is already receiving other mental health services requires emergency mental health services, the individual’s service provider should be contacted for assistance. If this provider is unavailable to assist the individual in crisis, then other community emergency services (as listed below) are available for care. When an individual is not currently receiving mental health services, entry to psychiatric services can be done on an emergency basis. The agencies listed below provide screening and/or emergency services. Screening is the initial face-to-face process of determining the appropriateness of a person for a particular service. Emergency services include the clinical treatment provided in an emergency unit or by emergency unit staff to stabilize a person who is at risk due to a psychiatric crisis.

ALTERNATIVE CRISIS CENTERS (ADULTS)

ROCHESTER PSYCHIATRIC CENTER ALTERNATE LIVING RESIDENCE - 241-1642

An outpatient, temporary residence program for mental health consumers who are in a situational crisis. The individual must currently be receiving mental health treatment. The program provides a supportive setting where staff works with both the consumer and community providers to resolve a crisis situation. The maximum length of stay is 21 days.

SELF-HELP DROP-IN CENTER - 454-3530

Located at 539 South Avenue (on the #5 bus route), the Center is open seven days a week from 5 – 9:00 p.m. Support is provided on a walk-in, no appointment needed basis. No referral is required. No fees are charged to guests for service. Persons who themselves are successfully resolving mental health issues staff and volunteer with the program. They provide walk-in guests with person-to-person support, problem-solving assistance, and resource information. For our volunteers, the Self-Help Drop-In Center functions as a prevocational service where they receive additional personal support while gaining positive work habits helpful towards obtaining paid employment.

Warm Line Service
Those unable to attend in person can call the Center at 454-3530 during office hours (daily from 5 – 9:30 p.m.). A support team is available to talk with individuals.

EMERGENCY AND CRISIS

In addition to the services listed below, all outpatient clinic programs also have staff available to provide response to crisis walk-ins and/or appointments during their normal business hours. See clinic listing on page 11 for site details.

HILLSIDE FAMILY CRISIS SUPPORT SERVICES - 256-7500

Short-term home-based assessment/support and family advocacy for youth ages 5-21 with serious emotional disturbances or significant mental health challenges who are experiencing a mental health crisis.

LIFELINE - 211

Telephone crisis response service. Available 24/7.

ROCHESTER COMMUNITY MOBILE CRISIS TEAM (RCMCT)

Strong Behavioral Health Conducted through 2-1-1 of the Finger Lakes Region - 211
LIFELINE 275-5151
TDD 275-2700
800-310-1160
A community based mental health mobile crisis service available to youth and adults in Monroe County.

ROCHESTER GENERAL HEALTH SYSTEM - 922-4000

Emergency services are provided at:
ROCHESTER GENERAL HOSPITAL EMERGENCEY DEPARTMENT 

STRONG BEHAVIORAL HEALTH

Comprehensive Psychiatric Emergency Program 275-4501
Open 24 hours daily with full-time coverage by a psychiatrist.

Clinic Coordinating Center 275-3812
Provides intervention services to individuals, couples and families suffering an acute mental health or psychosocial crisis. Urgent care appointments are also available.

UNITY HEALTH SYSTEM

Home-Based Crisis Intervention Service 368-3901
This service helps children, adolescents, and families manage crisis situations.

Psychiatric Emergency Center 368-3950
Located at the Unity St. Mary’s Campus (89 Genesee Street), the Psychiatric Emergency Center provides 24/7 psychiatric services.

INPATIENT

If a person’s symptoms are severe, an inpatient setting may be appropriate. This includes a 24-hour program of medical, psychiatric, social and nursing services for persons with a mental health disability.

Upon discharge from an inpatient unit, an individual plan will be developed for the individual, which will include referrals for all appropriate post-hospitalization services. These may include medical, mental health, vocational, housing and psychosocial services.

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