Intensive mental health services for children with a serious emotional
disturbance are accessed through the Family Access and Connection
Team. This includes the Home and Community Based Services Waiver
program and the Intensive/Supportive Case Management program.
Families may call (585) 753-2639 to speak with a facilitator. Hours are
Monday and Friday 9 am – 5 pm, Tuesday, Wednesday and Thursday 9
am – 8 pm.
An organization dedicated to fostering supportive environments for
youth experiencing emotional issues. Compeer recruits, screens and trains adult
volunteers from the community to match in mentoring relationships
with youth. Programs include: One-to-One
Mentoring, Skill Building, and Family Support. Referrals are made
by mental health professionals.
HILLSIDE FAMILY OF AGENCIES 256-7500
Hillside Family of Agencies is a family and children’s services
organization providing child welfare, mental health, youth
development, developmental disabilities, juvenile justice, residential
treatment and special education services across Central and Western
Among the programs and services that are offered are emergency/
crisis services, outpatient clinic, foster care, day treatment,
residential treatment, and case management
Hillside Family of Agencies is comprised of the affiliates Crestwood
Children’s Center, Crestwood Children’s Foundation, Hillside
Children’s Center, Hillside Children’s Foundation, Hillside Work-Scholarship Connection, and Snell Farm Children’s Center.
Hillside Children’s Center
Hillside’s programs offer an intensive, multi-faceted community
based approach to provide treatment and permanency planning for
emotionally disturbed, mentally ill children and their families.
Hillside uses its System of Care resources to return the youngster to
his/her own family if possible. However, if a return home is not
possible, Hillside will move the child to a less restrictive level of
care, or if the child is freed for adoption, find an adoptive home.
Hillside’s philosophy is to include parents as partners in the
treatment of their children and the administration of the organization
Crestwood Children’s Center
Serves emotionally disturbed children, birth to 21 years, with
outpatient, day, and residential treatment of their emotional
problems. Children from a six-county area attend school year round
at Crestwood. Children from preschool age through their teens are
helped to return to their families and schools equipped to cope and
succeed. Services also are provided for children with the dual
diagnosis of mental retardation and emotional disturbance.
Home and Community Based Services – Waiver Program
Serves children and adolescents ages 5-21
Snell Farm Children’s Center
Snell Farm is a 28 bed specialized Residential Treatment Center for
children who have caused sexual harm. Located in Bath, NY, Snell
Farm provides a safe, consistent, structured therapeutic milieu that
will provide the security and treatment that will allow a child and
family to maximize their growth potential.
MENTAL HEALTH ASSOCIATION 325-3145
Family Support Services
The program provides support and advocacy for families who have
children with emotional or behavioral challenges. Support group
meetings are offered at various times and locations. Respite for and
transportation to meetings is available. Family Support Services also offers short-term
telephone support, information and referral, school advocacy and
Family Development classes.
MONROE YOUTH AND FAMILY CENTER 546-1960
A program of Cayuga Centers
A licensed mental health clinic serving children ages 5-25
and adults who are parents of children 18 years and younger. It
offers a variety of effective therapies and programs that support and
enrich family life challenges. Families may self-refer or be referred
through Monroe County services or health care providers.
ROCHESTER COMMUNITY MOBILE CRISIS TEAM (RCMCT)
Strong Behavioral Health
2-1-1 of the Finger Lakes Region 211
A community based mental health mobile crisis service available to
youth and adults in Monroe County.
ROCHESTER PSYCHIATRIC CENTER 241-1200
Smith Road Community Residence
State operated community residence for adolescents 12-18 years old
age, providing 24-hour supervision. The program provides a
rehabilitative residential service, which works with the local school
districts to provide a complete therapeutic residential program.
ST. JOSEPH’S VILLA OF ROCHESTER 865-1550
Through a network of high quality programs and services, St. Joseph/s Villa specializes in helping at-risk youth overcome emotional and behavioral challenges nd build lifelong strengths. The Villa's Community-Based, Residential and Educational programs address mental health needs, trauma-informed care, lifeskills development, chemical dependence and eating disorders. Founded in 1942, today St. Joseph's Villa serves more than 2,000 youth people and their families annually.
Home and Community Based Services – Waiver Program
Intensive Supportive Case Management Care Coordination
Serves children and adolescents ages 12 and older
THE HEALING CONNECTION 641-0281
Comprehensive partial hospitalization eating disorders program.
Serves children nd adolescents ages 12 and older
ELDERSOURCE CARE MANAGEMENT SERVICES
A program of LIFESPAN and the Catholic Family Center. Provides
information, guidance, assessment and care management services to
older adults and their caregivers to promote independence and self
(Professional Assessment and Treatment for Homebound Seniors)
Short term In-home counseling to homebound older adults ages 60+
experiencing depression or anxiety.
ROCHESTER MENTAL HEALTH CENTER 922-2500
Geri psychiatric clinic provides services to adults aged 60 and older
who are experiencing problems from a mental illness and/or
problems associated with aging. Services include individual and
group therapy, medication services, support and information and
consultation services. Also provides full services of a CMHC
including inpatient and outpatient services.
STRONG BEHAVIORAL HEALTH 279-7849
Older Adult Service
Specialized mental health services for individuals over 60 years of
age and older. Services are also available for caretakers or family
members who are helping an older adult face mental health
CANANDAIGUA VA MEDICAL CENTER
The Canandaigua VA Medical Center, part of VA Healthcare Network
Upstate New York, provides a full range of patient care services. The
Medical Center also operates an outpatient clinic in Rochester, NY. A
point of contact is available to work with service members and veterans
from Operations Enduring Freedom and Iraqi Freedom.
Rochester Outpatient Clinic 463-2600
Canandaigua VA Medical Center 394-2000
Mental Health Services:
The Behavioral VA Health Care Line offers a continuum of mental
health services across inpatient, outpatient and residential care
settings. General Behavioral Health Clinic services, available at all
VA Medical Center sites and community based outpatient clinics,
provide individual and group treatment options for a broad spectrum
of mental health diagnoses and problems.
Homeless Veteran Services:
Through outreach and community partnerships, The Health Care for
Homeless Veterans program engages veterans in treatment and
rehabilitation programs that enable them to achieve a better quality
Post Traumatic Stress Disorder Counseling:
Veterans experiencing symptoms may self-refer for screening.
Substance Abuse Services:
Behavioral VA Health Care provides assessments, counseling,
education and support groups, referral for vocational planning and to
community programs/organizations, Department of Motor Vehicles
programs, After Care Planning, and Long-term Treatment.
Vocational Rehabilitation Services:
Counselors are available to help individuals identify strengths and
skills, to provide assistance in obtaining employment, and retraining.
MENTAL HEALTH/SUICIDE CRISIS LINE
Available 24 hours/7 days per week. Mention your status as a
Veteran and you will be routed to the closest VA Medical Center or
crisis center in your area.
NATIONAL CALL CENTER FOR HOMELESS VETERANS
Available 24 hours/7 days per week.
VET CENTER 232-5040
The Rochester Vet Center is part of the Readjustment Counseling
Service, a special program within the Department of Veteran’s
Affairs that offers individual, couples, and family therapy, as well as
a variety of mental health groups to Veterans who have served in a
war zone or who have experienced military sexual trauma. The Vet
Center also offers bereavement counseling to parents, spouses and
children of Armed Forces personnel who died in the service of their
country. Also eligible are family members of reservists and
National Guardsmen who die while on duty. Services are free to
eligible Veterans and family members.
(Individuals, couples, family and groups)
Readjustment counseling helps Veterans resolve war-related issues.
The Vet Center can help with issues related to post traumatic stress
disorder, post military adjustment, military sexual trauma,
family/interpersonal issues, personal issues, and bereavement. Also
offered are educational and activity oriented experiences to help
promote understanding, self-worth, self-control, and healthy
functioning. The Center will also refer individuals to appropriate
VA services, and help link them to other resources including
employment/vocational assessment, resume writing/job referrals, VA
benefits and services, discharge upgrades, and state and county
VETERANS OUTREACH CENTER 546-1081
An independent community-centered non-profit providing one-stop supportive services to veterans of the U.S. Armed forces and their families. Services include mental health counseling, art therapy, case management, accredited benefits counseling, employment services, peer mentoring, financial counseling, education resources and services, housing and legal services. A case manager (available during normal business hours) will determine eligibility for services and facilitate referrals.