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CHILDREN

Intensive mental health services for children with a serious emotional disturbance are accessed through the Family Access and Connection Team. This includes the Home and Community Based Services Waiver program and the Intensive/Supportive Case Management program. Families may call (585) 753-2639 to speak with a facilitator. Hours are Monday and Friday 9 am – 5 pm, Tuesday, Wednesday and Thursday 9 am – 8 pm.

COMPEER 546-8280

An organization dedicated to fostering supportive environments for youth experiencing emotional issues. Compeer recruits, screens and trains adult volunteers from the community to match in mentoring relationships with youth. Programs include: One-to-One Mentoring, Skill Building, and Family Support. Referrals are made by mental health professionals.

HILLSIDE FAMILY OF AGENCIES 256-7500

Hillside Family of Agencies is a family and children’s services organization providing child welfare, mental health, youth development, developmental disabilities, juvenile justice, residential treatment and special education services across Central and Western New York.

Among the programs and services that are offered are emergency/ crisis services, outpatient clinic, foster care, day treatment, residential treatment, and case management

Hillside Family of Agencies is comprised of the affiliates Crestwood Children’s Center, Crestwood Children’s Foundation, Hillside Children’s Center, Hillside Children’s Foundation, Hillside Work-Scholarship Connection, and Snell Farm Children’s Center.

Hillside Children’s Center
Hillside’s programs offer an intensive, multi-faceted community based approach to provide treatment and permanency planning for emotionally disturbed, mentally ill children and their families. Hillside uses its System of Care resources to return the youngster to his/her own family if possible. However, if a return home is not possible, Hillside will move the child to a less restrictive level of care, or if the child is freed for adoption, find an adoptive home. Hillside’s philosophy is to include parents as partners in the treatment of their children and the administration of the organization whenever possible.

Crestwood Children’s Center
Serves emotionally disturbed children, birth to 21 years, with outpatient, day, and residential treatment of their emotional problems. Children from a six-county area attend school year round at Crestwood. Children from preschool age through their teens are helped to return to their families and schools equipped to cope and succeed. Services also are provided for children with the dual diagnosis of mental retardation and emotional disturbance.

Home and Community Based Services – Waiver Program
Care Coordination
Serves children and adolescents ages 5-21

Snell Farm Children’s Center
Snell Farm is a 28 bed specialized Residential Treatment Center for children who have caused sexual harm. Located in Bath, NY, Snell Farm provides a safe, consistent, structured therapeutic milieu that will provide the security and treatment that will allow a child and family to maximize their growth potential.

MENTAL HEALTH ASSOCIATION 325-3145

Family Support Services

The program provides support and advocacy for families who have children with emotional or behavioral challenges. Support group meetings are offered at various times and locations. Respite for and transportation to meetings is available. Family Support Services also offers short-term telephone support, information and referral, school advocacy and Family Development classes.

MONROE YOUTH AND FAMILY CENTER 546-1960

A program of Cayuga Centers
A licensed mental health clinic serving children ages 5-25 and adults who are parents of children 18 years and younger. It offers a variety of effective therapies and programs that support and enrich family life challenges. Families may self-refer or be referred through Monroe County services or health care providers.

ROCHESTER COMMUNITY MOBILE CRISIS TEAM (RCMCT)

Strong Behavioral Health
2-1-1 of the Finger Lakes Region 211
LIFELINE 275-5151
TDD 275-2700
800-310-1160

A community based mental health mobile crisis service available to youth and adults in Monroe County.

ROCHESTER PSYCHIATRIC CENTER 241-1200

Smith Road Community Residence
State operated community residence for adolescents 12-18 years old age, providing 24-hour supervision. The program provides a rehabilitative residential service, which works with the local school districts to provide a complete therapeutic residential program.

ST. JOSEPH’S VILLA OF ROCHESTER 865-1550

Through a network of high quality programs and services, St. Joseph/s Villa specializes in helping at-risk youth overcome emotional and behavioral challenges nd build lifelong strengths. The Villa's Community-Based, Residential and Educational programs address mental health needs, trauma-informed care, lifeskills development, chemical dependence and eating disorders. Founded in 1942, today St. Joseph's Villa serves more than 2,000 youth people and their families annually.

Home and Community Based Services – Waiver Program
Intensive Supportive Case Management Care Coordination

Serves children and adolescents ages 12 and older

THE HEALING CONNECTION 641-0281

Comprehensive partial hospitalization eating disorders program.
Serves children nd adolescents ages 12 and older

OLDER ADULTS

ELDERSOURCE CARE MANAGEMENT SERVICES 325-2800

A program of LIFESPAN and the Catholic Family Center. Provides information, guidance, assessment and care management services to older adults and their caregivers to promote independence and self determination.

PATHS 325-2800
(Professional Assessment and Treatment for Homebound Seniors) Short term In-home counseling to homebound older adults ages 60+ experiencing depression or anxiety.

ROCHESTER MENTAL HEALTH CENTER 922-2500

Geri psychiatric clinic provides services to adults aged 60 and older who are experiencing problems from a mental illness and/or problems associated with aging. Services include individual and group therapy, medication services, support and information and consultation services. Also provides full services of a CMHC including inpatient and outpatient services.

STRONG BEHAVIORAL HEALTH 279-7849

Older Adult Service
Specialized mental health services for individuals over 60 years of age and older. Services are also available for caretakers or family members who are helping an older adult face mental health challenges.

VETERANS

CANANDAIGUA VA MEDICAL CENTER

The Canandaigua VA Medical Center, part of VA Healthcare Network Upstate New York, provides a full range of patient care services. The Medical Center also operates an outpatient clinic in Rochester, NY. A point of contact is available to work with service members and veterans from Operations Enduring Freedom and Iraqi Freedom.

Rochester Outpatient Clinic 463-2600

Canandaigua VA Medical Center 394-2000

Toll free 1-800-204-9917

Mental Health Services:
The Behavioral VA Health Care Line offers a continuum of mental health services across inpatient, outpatient and residential care settings. General Behavioral Health Clinic services, available at all VA Medical Center sites and community based outpatient clinics, provide individual and group treatment options for a broad spectrum of mental health diagnoses and problems.

Homeless Veteran Services:
Through outreach and community partnerships, The Health Care for Homeless Veterans program engages veterans in treatment and rehabilitation programs that enable them to achieve a better quality of life

Post Traumatic Stress Disorder Counseling:
Veterans experiencing symptoms may self-refer for screening.

Substance Abuse Services:
Behavioral VA Health Care provides assessments, counseling, education and support groups, referral for vocational planning and to community programs/organizations, Department of Motor Vehicles programs, After Care Planning, and Long-term Treatment.

Vocational Rehabilitation Services:
Counselors are available to help individuals identify strengths and skills, to provide assistance in obtaining employment, and retraining.

MENTAL HEALTH/SUICIDE CRISIS LINE 1-800-273-TALK (8255)

Available 24 hours/7 days per week. Mention your status as a Veteran and you will be routed to the closest VA Medical Center or crisis center in your area.

NATIONAL CALL CENTER FOR HOMELESS VETERANS 1-877-424-3838

Available 24 hours/7 days per week.

VET CENTER 232-5040

The Rochester Vet Center is part of the Readjustment Counseling Service, a special program within the Department of Veteran’s Affairs that offers individual, couples, and family therapy, as well as a variety of mental health groups to Veterans who have served in a war zone or who have experienced military sexual trauma. The Vet Center also offers bereavement counseling to parents, spouses and children of Armed Forces personnel who died in the service of their country. Also eligible are family members of reservists and National Guardsmen who die while on duty. Services are free to eligible Veterans and family members.

Readjustment Counseling (Individuals, couples, family and groups)
Readjustment counseling helps Veterans resolve war-related issues. The Vet Center can help with issues related to post traumatic stress disorder, post military adjustment, military sexual trauma, family/interpersonal issues, personal issues, and bereavement. Also offered are educational and activity oriented experiences to help promote understanding, self-worth, self-control, and healthy functioning. The Center will also refer individuals to appropriate VA services, and help link them to other resources including employment/vocational assessment, resume writing/job referrals, VA benefits and services, discharge upgrades, and state and county service agencies.

VETERANS OUTREACH CENTER 546-1081

An independent community-centered non-profit providing one-stop supportive services to veterans of the U.S. Armed forces and their families. Services include mental health counseling, art therapy, case management, accredited benefits counseling, employment services, peer mentoring, financial counseling, education resources and services, housing and legal services. A case manager (available during normal business hours) will determine eligibility for services and facilitate referrals.