When an individual who is already receiving other mental health services requires emergency mental health services, the individual’s service provider should be contacted for assistance. If this provider is unavailable to assist the individual in crisis, then other community emergency services (as listed below) are available for care. When an individual is not currently receiving mental health services, entry to psychiatric services can be done on an emergency basis. The agencies listed below provide screening and/or emergency services. Screening is the initial face-to-face process of determining the appropriateness of a person for a particular service. Emergency services include the clinical treatment provided in an emergency unit or by emergency unit staff to stabilize a person who is at risk due to a psychiatric crisis.

Alternative Crisis Centers (Adults)

Affinity Place

563-7470 Warm Line
563-7083 Registration Line

Affinity Place provides a peer-based, recovery-oriented alternative to emergency room and/or inpatient behavioral health care services. Affinity Place is a no fee service, is staffed 24 hours per day, offers a warm line for support, has 8 single bedrooms for individuals in need of a 3-5 day respite, as well as 30-60 day peer support following respite services. This service is offered to adults (18 years or older) who are residents of Genesee, Livingston, Monroe, Orleans, Wayne or Wyoming Counties.

Rochester Psychiatric Center Alternate Living Residence

241-1642

An outpatient, temporary residence program for mental health consumers who are in a situational crisis. The individual must currently be receiving mental health treatment. The program provides a supportive setting where staff works with both the consumer and community providers to resolve a crisis situation. The maximum length of stay is 21 days.

Mental Health Association’s Self-Help Drop-In Service

454-3530

Located at 539 South Avenue (on the #5 bus route), the Center is open seven days a week from 5 – 9:00 p.m. Support is provided on a walk-in, no appointment needed basis. No referral is required. No fees are charged to guests for service. Persons who themselves are successfully resolving mental health issues staff and volunteer with the program. They provide walk-in guests with person-to-person support, problem-solving assistance, and resource information. For our volunteers, the Self-Help Drop-In Center functions as a prevocational service where they receive additional personal support while gaining positive work habits helpful towards obtaining paid employment.

Warm Line Service

Those unable to attend in person can call the Center at 454-3530 during office hours (daily from 5 – 9:30 p.m.). A support team is available to talk with individuals.

Emergency and Crisis

In addition to the services listed below, all outpatient clinic programs also have staff available to provide response to crisis walk-ins and/or appointments during their normal business hours. See clinic listing on page 11 for site details.

Hillside Family of Agencies Service Integration Crisis Triage

256-7500

24/7 phone support for mental health crisis available to youth and families in Monroe County.

Services include Family Crisis Support Services (FCSS), a short-term home-based assessment/support and family advocacy program for youth ages 5-26 with serious emotional disturbances or significant mental health challenges.

Lifeline – 211

Telephone crisis response service. Available 24/7.

Rochester Community Mobile Crisis Team (RCMCT)

• Strong Behavioral Health Conducted through 2-1-1 of the Finger Lakes Region – 211
• LIFELINE 275-5151
• TDD 275-2700
• 800-310-1160

A community based mental health mobile crisis service available to youth and adults in Monroe County.

Rochester Regional Health

Rochester General Hospital

(585) 922-4000

Emergency services are provided at Rochester General Hospital Emergency Department.

Unity Hospital                                                                           

(585) 368-3614

This service helps children, adolescents, and families manage crisis situations.

Psychiatric Emergency Center                                                

(585) 368-3950

Located at the Unity St. Mary’s Campus (89 Genesee Street), the Psychiatric Emergency Center provides 24/7 psychiatric services, and crisis stabilization.

Strong Behavioral Health

Comprehensive Psychiatric Emergency Program

275-4501

Open 24 hours daily with full-time coverage by a psychiatrist.

Clinic Coordinating Center

275-3812

Provides intervention services to individuals, couples and families suffering an acute mental health or psychosocial crisis. Urgent care appointments are also available.

Unity Health System

Home-Based Crisis Intervention Service

368-3901

This service helps children, adolescents, and families manage crisis situations.

Psychiatric Emergency Center

368-3950

Located at the Unity St. Mary’s Campus (89 Genesee Street), the Psychiatric Emergency Center provides 24/7 psychiatric services.

Inpatient

If a person’s symptoms are severe, an inpatient setting may be appropriate. This includes a 24-hour program of medical, psychiatric, social and nursing services for persons with a mental health disability.

Upon discharge from an inpatient unit, an individual plan will be developed for the individual, which will include referrals for all appropriate post-hospitalization services. These may include medical, mental health, vocational, housing and psychosocial services.

Rochester Regional Health

Rochester General Hospital

(585) 922-4000

Inpatient Psychiatric Services

Serves adults

Unity Hospital

(585) 368-3543

Inpatient Psychiatric Services

Serves adults

Rochester Psychiatric Center

(585) 241-1200

Provides services for adults ages 18+

Strong Behavioral Health

(585) 275-4501

Psychiatric Inpatient Service

Serves adults

Child and Adolescent Inpatient Service

Serves children ages 5-18