Special Needs Program


Intensive mental health services for children with a serious emotional disturbance are accessed through the Family Access and Connection Team. This includes the Home and Community Based Services Waiver program and the Intensive/Supportive Case Management program. Families may call (585) 753-2639 to speak with a facilitator. Hours are Monday and Friday 9 am – 5 pm, Tuesday, Wednesday and Thursday 9 am – 8 pm.



An organization dedicated to fostering supportive environments for youth experiencing emotional issues. Compeer recruits, screens and trains adult volunteers from the community to match in mentoring relationships with youth.  Programs include: One-to-One Mentoring, Skill Building, and Family Support. Referrals are made by mental health professionals.

Hillside Family of Agencies


Hillside Family of Agencies is a family and children’s services organization providing child welfare, mental health, youth development, developmental disabilities, juvenile justice, residential treatment and special education services across central and Western New York.

Among the programs and services that are offered are emergency/crisis services, outpatient clinic, foster care, day treatment, residential treatment, and case management.

Hillside Family of Agencies is comprised of the affiliates Hillside Children’s Center, Hillside Children’s Foundation, Hillside Work-Scholarship Connection, Snell Farm Children’s Center and Hillside Service Solutions.

Hillside Children’s Center

An affiliate of Hillside Family of Agencies, is a provider of care for youth and families with a wide range of emotional, behavioral or life-circumstance challenges.  Services for children, youth and families include areas of behavioral health, mental health, child welfare, juvenile justice, special education, safety net, family development and developmental disabilities throughout Western and Central New York

Home and Community Based Services – Waiver Program

  • Care Coordination
  • Serves children and adolescents ages 5-21

Snell Farm Children’s Center

An affiliate of Hillside Family of Agencies, provides 24 hour-a-day, 7 day-a-week specialized residential treatment for male youth with sexually harmful behaviors. Snell Farm Children’s Center is located on a rural residential campus with a working farm eight miles north of Bath, NY

Mental Health Association

(585) 325-3145

Family Support Services

The program provides support and advocacy for families who have children with emotional or behavioral challenges. Support group meetings are offered at various times and locations. Respite for and transportation to meetings is available. Family Support Services also offers short-term telephone support, information and referral, school advocacy and Family Development classes.

Liberty Resources Behavioral Health Clinic


A licensed mental health clinic serving children ages 5-25 and adults providing individual and family therapy, case management services, psychiatric evaluation, medication management for children

Rochester Community Mobile Crisis Team (RCMCT)

Strong Behavioral Health

  • 2-1-1 of the Finger Lakes Region 211
  • LIFELINE 275-5151
  • TDD 275-2700
  • 800-310-1160

A community based mental health mobile crisis service available to youth and adults in Monroe County.

Rochester Psychiatric Center


Smith Road Community Residence

State operated community residence for adolescents 12-18 years old age, providing 24-hour supervision. The program provides a rehabilitative residential service, which works with the local school districts to provide a complete therapeutic residential program.

Villa of Hope


Through a network of high quality programs and services, Villa of Hope specializes in helping at-risk youth overcome emotional and behavioral challenges nd build lifelong strengths. The Villa’s Community-Based, Residential and Educational programs address mental health needs, trauma-informed care, lifeskills development, chemical dependence and eating disorders.  Founded in 1942, today Villa of Hope serves more than 2,000 youth people and their families annually.

  • Home and Community Based Services – Waiver Program
  • Intensive Supportive Case Management Care Coordination
  • Serves children and adolescents ages 12 and older

The Healing Connection


  • Comprehensive partial hospitalization eating disorders program.
  • Serves adults and adolescents ages 12 and older

Older Adults

Eldersource Care Management Services


A program of Lifespan and the Catholic Family Center. Provides information, guidance, assessment and care management services to older adults and their caregivers to promote independence and self determination.



(Professional Assessment and Treatment for Homebound Seniors) Short term In-home counseling to homebound older adults ages 60+ experiencing depression or anxiety.

Rochester Regional Health Behavioral Health Of Rochester General

(585) 922-2500

Geri psychiatric clinic provides services to adults aged 60 and older who are experiencing problems from a mental illness and/or problems associated with aging. Services include individual and group therapy, medication services, support and information and consultation services. Also provides full services of a CMHC including inpatient and outpatient services.

Strong Behavioral Health


Older Adult Service

Specialized mental health services for individuals over 60 years of age and older. Services are also available for caretakers or family members who are helping an older adult face mental health challenges.


Canandaigua VA Medical Center

The Canandaigua VA Medical Center, part of VA Healthcare Network Upstate New York, provides a full range of patient care services. The Medical Center also operates an outpatient clinic in Rochester, NY. A point of contact is available to work with service members and veterans from Operations Enduring Freedom, Iraqi Freedom, and New Dawn.

Rochester Outpatient Clinic


Canandaigua VA Medical Center


Toll free: 1-800-204-9917

Mental Health Services

The Behavioral VA Health Care Line offers a continuum of mental health services across inpatient, outpatient and residential care settings. General Behavioral Health Clinic services, available at all VA Medical Center sites and community based outpatient clinics, provide individual and group treatment options for a broad spectrum of mental health diagnoses and problems.

Homeless Veteran Services

Through outreach and community partnerships, The Health Care for Homeless Veterans program engages veterans in treatment and rehabilitation programs that enable them to achieve a better quality of life

Post-Traumatic Stress Disorder Counseling

Veterans experiencing symptoms may self-refer for screening.

Substance Abuse Services

Behavioral VA Health Care provides assessments, counseling, education and support groups, referral for vocational planning and to community programs/organizations, Department of Motor Vehicles programs, After Care Planning, and Long-term Treatment.

Vocational Rehabilitation Services

Counselors are available to help individuals identify strengths and skills, to provide assistance in obtaining employment, and retraining.

Mental Health/Suicide Crisis Line

1-800-273-TALK (8255)

Available 24 hours/7 days per week. Mention your status as a Veteran and you will be routed to the closest VA Medical Center or crisis center in your area.

National Call Center For Homeless Veterans


Available 24 hours/7 days per week.

The National Caregiver Support Line


Housed at the Canandaigua VAMC serves as the primary resource and referral center to assist Caregivers, Veterans and others seeking caregiver information.

Women Veterans Call Center

The Women Veterans Call Center responds to questions from Veterans, their families and caregivers about the many VA services and resources available to women Veterans.

The Call Center number is 1-855-VA-WOMEN  (1-855-829-6636).

Vet Center


The Rochester Vet Center is part of the Readjustment Counseling Service, a special program within the Department of Veteran’s Affairs that offers individual, couples, and family therapy, as well as a variety of mental health groups to Veterans who have served in a war zone or who have experienced military sexual trauma. The Vet Center also offers bereavement counseling to parents, spouses and children of Armed Forces personnel who died in the service of their country. Also eligible are family members of reservists and National Guardsmen who die while on duty. Services are free to eligible Veterans and family members.

Readjustment Counseling (Individuals, couples, family and groups)

Readjustment counseling helps Veterans resolve war-related issues. The Vet Center can help with issues related to post traumatic stress disorder, post military adjustment, military sexual trauma, family/interpersonal issues, personal issues, and bereavement. Also offered are educational and activity oriented experiences to help promote understanding, self-worth, self-control, and healthy functioning. The Center will also refer individuals to appropriate VA services, and help link them to other resources including employment/vocational assessment, resume writing/job referrals, VA benefits and services, discharge upgrades, and state and county service agencies.

Veterans Outreach Center


An independent community-centered non-profit providing one-stop supportive services to veterans of the U.S. Armed forces and their families.  Services include mental health counseling, art therapy, case management, accredited benefits counseling, employment services, peer mentoring, financial counseling, education resources and services, housing and legal services.  A case manager (available during normal business hours) will determine eligibility for services and facilitate referrals.

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Peer Support Services
Drop-in Center
Life Skills Services
Creative Wellness Opportunities
Family Support Servives