Effective Date: July 29, 2025
The Mental Health Association of Rochester/Monroe County, Inc. (“we,” “our,” or “MHA”) is committed to protecting the privacy of visitors to our website. This Privacy Policy explains how we collect, use, and protect information you provide when using our site.
Information We Collect
We collect personal information that you voluntarily provide through forms on our website. This may include:
- Contact information (such as name, email, phone number, or address)
- Donation/payment details
- Program referrals or service inquiries
- Event registrations or waitlist signups
- Stories, feedback, or application submissions
- Requests to receive email updates
Additionally, we may collect non-personal information automatically, such as your browser type, device data, and site usage patterns, through tools such as Google Analytics. Information is retained unless removal is requested.
How We Use Your Information
We use the information you provide to:
- Process donations and acknowledge gifts
- Communicate with you about programs, events, and services
- Respond to inquiries or service referrals
- Send updates, newsletters, and relevant organizational news (if you opt in)
- Improve our website and user experience
We do not sell or share your personal information with third parties for marketing purposes.
Third-Party Services
We work with trusted third-party service providers to securely process and manage your information:
- Qgiv – for donation processing and event registrations
Qgiv Privacy Policy - Bloomerang – for donor and relationship management
Bloomerang Privacy Policy - Constant Contact – for email subscriptions and communications
Constant Contact Privacy Policy - Google Analytics – for website usage tracking
Google Privacy & Terms
Each platform maintains its own privacy and data protection practices. We only use vendors that meet industry standards for privacy and security.
Cookies and Analytics
Our website may use cookies or other tracking technologies to improve performance and analyze traffic. These may collect data such as pages visited, time spent on the site, device type, and referring website. You can disable cookies through your browser settings.
Your Choices and Rights
You may unsubscribe from email communications at any time using the link at the bottom of our messages. If you’d like to access, correct, or delete any personal information we have stored, please contact us.
Security
We take reasonable steps to protect your information using secure technologies and trusted service providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
Children’s Privacy
Our website is not intended for children under age 13, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this policy or your personal data, please reach out:
Valerie Way – Mental Health Association of Rochester/Monroe County, Inc.
274 N. Goodman St., Suite D103
Rochester, NY 14607
Phone: (585) 325-3145